Returns & Exchanges

At Puerto Rico Coffee Hub, we take pride in the quality of our artisanal beans and specialty food items. If you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened non-perishable goods and a satisfaction guarantee on our roasted coffee.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of delivery with your order number and a brief explanation of why the product did not meet your expectations.

• 2.
  Prepare Your Package

  For non-perishable merchandise, place the unused items in their original packaging. Please note that opened bags of coffee cannot be returned physically but may qualify for a replacement.

• 3.
  Ship Back to the Island

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location. Return shipping costs are covered for damaged or incorrect items.

• 4.
  Receive Refund or Credit

  Once our warehouse inspects the returned goods, we will process a full refund to your original payment method or issue a store credit within 5-7 business days.